SUPPORT
MoveFirst Support
If something is not working as expected, start with the checks below.
I cannot select apps
Confirm that Screen Time is enabled in iPhone Settings, then recheck the Family Controls authorization status in MoveFirst Settings.
Exercise reps are not counting
Check camera access, place your iPhone somewhere stable, and make sure your full body is visible in a well-lit space.
Apps remain blocked after exercise
Open MoveFirst and check the remaining time and gate state on Home. If needed, quit and reopen the app.
Routine reminders are not arriving
Allow MoveFirst notifications in iPhone Settings, then check the scheduled day, time, and your Focus settings.
I want to delete my data
Open MoveFirst Settings to delete history, delete movement credit, or reset all app data.
Still need help?
Email support@yosegi.ai with your iOS version and the screen where the issue occurred. Please do not send personal information or details of your Screen Time selections.